Privacy notice

Controller: Mateo Valle, GuestTap. Contact: mateovalle96@gmail.com.

Last updated: 12 November 2026. In plain English, with no small print. Español

If you fill in the form on our website

We keep what you type: your hotel's website or Instagram, the hotel's name, your mobile or WhatsApp number and, if you add it, your name. We also keep which page and which link you came from, and the IP address you sent it from. We use this only to build your trial app and to contact you about it. We do not sell it or share it. If you ask us to delete it, we delete it.

If you are a guest using a hotel's app

• We keep the name you type in, your orders and your ratings, so the hotel can look after you and charge you for what you ordered.
• We also keep a random code from your phone (not your number or your account), to recognise you during your stay, and, if you turn them on, your notification subscription.
• We do not ask for an email address, phone number, account or password. Your phone is recognised by a code stored in your own browser.
• Notifications only reach your phone if you accept them, and you can turn them off at any time in your browser.
• The data belongs to the hotel: GuestTap stores and processes it on the hotel's behalf. For questions or to have it deleted, contact the hotel or us.

How we measure this website

We count visits and clicks in aggregate (for example: “12 people saw the demo today”), with no cookies, without identifying you and without advertising services. We only keep the daily total, the page (the Spanish one or the UK one) and, if the link includes one, a campaign code such as ?ref=wa.

Security

Everything travels encrypted (HTTPS). Each hotel's staff sign in with a PIN, which locks after repeated attempts, and each hotel only sees its own data.

Contact

Write to us at the same WhatsApp number or email address we contacted you from, or through the form on the main page.